Vasanth & Co — service support - unethical behaviour from ifb thanjavur service centre

Address:

VASANTH & CO, PATTUKOTTAI

On 30/08/2018, i purchased a brand new ifb dishwasher neptune sx1 machine from vasanth & co showroom, pattukottai. Upon the purchase, till date, the stabiliser was replaced 3 times and water in-let pipe 2 times under warranty. This replacement was provided by the ifb service centre, thanjavur. At the time of purchase of the machine, vasanth & co company assured that they will support through the service centre at the time of service request if any.

Despite the several technical issues faced by us in this past 2 years, now once again the machine is not working and we raised a service request through ifb website. The technician visited my home threatened me that the machine will get damaged in all possible ways. Further even though he resolved the reported issue in the service ticket, now the cleaned water is still retained inside the machine and it has not got drained. So we kindly request your good selves to help us in rectifying the issue.

Since the date of purchase till date, i had more than 5 major technical complaints in the machine. I was provided with the piece which had a manufacturing complaint. The company m/s. Vasanth & co, pattukottai branch, collided with ifb and provided me with the faulty machine.

I kindly request your good selves to help me in sorting out this issue.