[Resolved]  Vasanth & Co — Use of inappropriate words by shop personal when questioned on late delivery

Address:

Chennai, Tamil Nadu

Vasanth & Co, No 50, South Usman Road, T.Nagar, Chennai 600 017. TIN : [protected] CST NO:[protected]. This shop has no value for customer. They have no respect to the customers and they do not keep their promise on delivery of products. Read my experience with this shop personals. DO NOT BUY ANY PRODUCT FROM THIS SHOP. THIS IS A SINCERE WARNING TO ALL. DO NOT SUFFER LIKE ME. This is a new Vasanth & Co in this area next to some hospital. There is already an old one which is close to the Bus Stop. I am a very regular customer of the old Vasanth & Co and very satisfied as well. For a change i tried this new shop and guess what i am totally dissatisfied with this shop and the way they treated me as a customer I bought a BOSCH Washing Machine from the new shop. they said at the time of payment that they have stock. I assumed that they had the stock with them. I was promised that the product will be delivered the next day and the technician will fix an appointment the day after tomorrow for a DEMO. But to my worst experience they had to order the product from BOSCH and the company was on holiday due to festival and so i was cheated with delivery time. After regular quarrel with the shop personal and when i was abt to cancel the order they delivered me the product in two days. Then guess what they did not inform BOSCH and the appointment was not booked. I had to call BOSCH after two days to book an appointment for the weekend. The technician comes to my home checks the product and says " Sir, the Machine Stand that you bought will not fit this machine. please go back to the shop and exchange the stand / Washing machine holder along with the plastic cover for the washing machine. I called Vasanth & Co and said the issue, they said we will send the new stand and cover along with our technician and he will fix the machine. the next day the technician calls me and informs sir i have an important work and that i will come on Monday to fix the machine. I told him i will not be available from Monday to Friday and requested to attend the issue immediately. He asks me to take this issue with the shop personal. I call them back again to inform them the same again and they called me back in half an hour and said that it is not possible today. When i insisted to fix the same day, the shop personal started using vulgar words. I asked him to behave properly then he asked me to come to the store directly to replace the stand and that it was too vulgar. I had to go directly to the shop quarrel with the shop personal, asked who spoke to me in such vulgar way over the phone and they say that they don't know who called me or attended my call.