Hi friends, i am pravi, customer in porur branch vcare. I went for general check up for hair. I was given the patient form to fill up. I filled up page 1 and 2 and signed. I didn't sign in terms and conditilns they had done it, it is not my sign (After taking photocopy i came to know). They did hair check up and told me to wait in reception. I waited for 10 mins latter was called in. A pregnant lady, so called doctor was sitting. She told me, she had seen the report, ur foliclues are good, but for psoriasis starting stage. There are treatment for this. She told all the packages details, starting from 25, 000 till 50, 000. She told we have skin peeling treatment for rs. 10, 000 per sitting. 8 sittings are enough. We won't suggest for everyone. 25, 000 for 6 sittings, hrt treatment. She explained me everything. Latter she told take it soon, or ur hair will fall in patches. I got scared and paid rs. 15, 000. Later i was taken to a room, some lady therapist named pavithra, whose education was in schooling applied some oil and told me to leave. I traveled with that oil in bus. I used to travel in bus alone for long distance due to work. But in patient form, they had filled up i will frequently wear helmet and travel. How to travel in bus wearing helmet. Report or bills were not given to me. Later i consulted with my doctor, she told u have only few dandruff and i guarantee u that u don't have psoriasis and all. Later i saw all the reviews, vcare was fake and money minded, dont go. I got fed up and told doctor. She told, they won't repay, so for spent money u do. So i went for 1st sitting, they told did, in between another client was there, with her mother, she was also taking the same treatment for rs. 15, 000 of 6 sittings and she got black patches in her skin using the goat milk soap. I didn't want to continue the treatment. I was given 3 supplements and goat milk soap. Later my beautionist told small patches of baldness was there in two places, hair won't grow. I got scared and told i will stop. Later i called vcare to stop my treatment and return my money. They told me come, i went. New management lady was, sitting i told the reason and i want to stop. She told till last week we were repaying, this week suddenly management told not to repay. I told, u won't settle my bills or not even show my reports. How to take up. Then she told i will, tell the doctor to show the report. I went to a room, one small girl, she wasn't a doctor, wearing a coat and was sitting. Explaining me the report. I took photocopy. She told u have little dandruff, we will make it cure. I asked about all the package details doctor written in that report. The report is still with them. She told this peeling and hrt treatment will be very useful for hair treatment, peeling will b very usefull. I confirmed that she is not a doctor, all are lairs. Still they are calling for general check up from other branches too. Few days later i called and spoke to pavithra, she almost yelled and laughed at me, for me asking them to repay back. I saw the sign forgery too. This is the actual face of vcare clinic. I suggest my friends not to treat there anymore, waste of time and money. Home remedy is best. Natural is best. I don't know how they advertising so much. I want my money back. I feel it's not a clinic, it's a salon.
Feb 10, 2020
Complaint marked as Resolved
Vcare Hair Clinic customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2020
Vcare Hair Clinic Customer Care's response Apologize for the inconvenience caused. Customer satisfaction is a very integral part of our business. We are really sorry that this has happen to you, kindly share us your client Id and contact details to [protected]@vcaregroup.in. We will investigate on this and get back to you with the best resolution.
Oct 02, 2020
Updated by Pravi A Hi friends, till now my money is not refunded. Rs. 12000 she told they to refund. In cheque they will give, you can collect from nearby centre. But still they are just telling to wait will we refund. Due to corona they told to wait. Now the so called clinic is open, still they are telling stories. Not properly responding. Better I have to move forward with all the proof
Oct 02, 2020
Updated by Pravi A Complaint is not resolved.