Vedantu — cancellation of subscription

Website:www.vedantu.com

I have subscribed for a long term course (CBSE 7-9 PRO CLASSIC) in Vedantu. We are not satisfied with the course since the practical exercises and assignments are not enough. I sent a request to cancel my subscription within 15 days from start of my course.

As confirmed by Vedantu, "After course fee payment, if you want to discontinue the classes, 100 percent amount will be refunded within the first 15 days trial period. (No Questions Asked)"

After 5 days, I received the message that the ticket has been closed.

I don't understand, How ticket has been closed. I didn't receive any calls, any mails from Vedantu and also amount is not refunded to my account.


Regards,
Ravikumar
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