Velex Logistics Pvt. Ltd. — pan card not delivered by velex courier awb: [protected]

Address:	NALLAGANDLA ROAD, Hyderabad, Andhra Pradesh, 500019
Website:	www.velex.in

My pan card was dispatched on 04-mar-2019 by velex logistics pvt ltd courier vide airway bill no. [protected] by the nsdl and it was suppose to reach by 14-mar-2019. I've velex (As mentioned in their website http://www.velex.in) called customer care they not picking call its always saying busy. I've checked the status of the courier in velex it is showing the courier is at kkp (Kukuatpally i believe), there are no numbers to track where is the pan card currently and when they can deliver. Velex courier is worst service they are doing.