| Address: | Mumbai |
| Website: | www.vermatravelsindia.com |
Today[protected], I was suppose to travel from Pune to Bhopal. I've book bus ticket using redbus app choosing verma bus travels as I travel from this travel agency many times before.
Prior to start the journey, I've got a call from the verma travel's customer care, that my seat number is changed and the timing of pickup is also changed. So they confirm the timing and the pickup location for which I've agreed.
Later I've got the PNR[protected] details via sms and pickup location as discussed and confirmed from the verma travels itself.
I reached the pickup location 30 mins before the time and wait for the bus, but it didn't reached as communicated.
After some time later, got a call from the bus conductor or driver that why I'm not at the pickup location, they are waiting for me since 30 mins.
I said, I'm at the pickup point as mentioned by the company waiting for you guys. Then the driver or conductor, started their drama in a very loud voice, why you are there, it is not your location, why you guys making us fool n blah blah...they were portraying like it is customer's mistake who reach the pickup point which is confirmed by the travel company itself.
Then the driver suggested to pick the autorickshaw and reach to some other location to catch the bus. I've started panicking to catch an autorickshaw, within a min, i got a call from the bus driver again, reach to some other location now, I was looking for the auto while this conversation is going on, but didn't find an autorickshaw, then the call disconnect. As I was looking for an autorickshaw, again the driver called asking me to reach to this new location and call disconnected. It was like not giving the customer even a min to think, unnecessary pressure.
Later on the driver called again and started shouting, why you are not at the pickup point, m already late for 45 mins, other customers are shouting inside the bus delay blah blah etc he said he is leaving in 2 mins if you reach its okay otherwise we are leaving.
It was so mixed feelings at that time anger, frustration, panic attacking. it seems they wanted the customer to feel each of these feeling, so that customer itself say, go away, I do not want to travel. And it happened, I've said, you can go as I'm not getting the autorickshaw. Cancelled the trip.
I've then come back to home with headache, i called the customer care, to complaint about this incident, but on other side (a lady) didn't heard the complete incident and asked the my PNR number and she said to confirm with the bus driver, why they didn't pick the customer from the boarding point and they disconnect the call. I've tried to call back many times, but no one picking my call.
I want refund my money back or reschedule my journey on 23.12.2022.
Was this information helpful?
Post your Comment