Verma Travels Customer Care
Verma Travels India
Customer satisfaction rating: 5%
Submit a Complaint
58
COMPLAINTS

Verma Travels Customer Care

Verma Travels India

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Address
Shop No. 08, Ambetkar Parisar, MP Nagar
Bhopal
Bhopal District
Madhya Pradesh
India - 462011
Landmarks:Infront of Board Office

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 75 5420 3237  [Head Office]
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+91 75 0906 2252  [Head Office]
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+91 78 7912 2122  [eTicketing & e Payment]
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+91 75 5420 3238  [Head Office]
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+91 75 0907 5777  [Pachmarhi]
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+91 22 2402 3238  [Jabalpur]
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+91 77 7108 5777  [Jabalpur]
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+91 89 8253 7024  [Chhindwara]
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+91 93 2033 1229  [Jabalpur]
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+91 22 2402 3237  [Jabalpur]
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+91 75 0906 2258  [Head Office]
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Customer satisfaction rating
5%
Complaints
58
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Verma Travels related photos (7)

Verma Travels Complaints & Reviews

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Verma Travels — bus did not reach destination and broke down

 andy1981 on Aug 19, 2019
It was one of the worst experience that i had travelling with verma travels today. It came almost 1.5 hours late from its scheduled time in indore with dirty linen and seats.
I somehow managed to travel until 5am after which ac was stopped and after another 30 mins bus was stopped and kept aside the road. We waited for around 3hrs however no one could really figure out and fix the issues and we waited on road for another 3hrs.
While we requested to do some arrangements to drop us to destination we have been told that they can't do anything and we can go on your own.
The staff...
Complaint comments  Read comments Complaint category Travel & Vacations

Verma Travels — delay of more than 10 hrs/ac not working

 Robin singhal on Aug 15, 2019
Iam travelling with verma travels 5254, 3 o[censored]s took this bus from pune to bhopal and there was a problem in the pune itself for which it was delayed by more than 1 hr, we asked the driver to call another bus from pune if its not working, he mentioned no its fine, after than its been 15 hrs but we still didn't reach indore, we missed our train to gwalior from bhopal. This is worst bus service, pls for god's sake don't travel with this bus ever. We have kids travelling with us, i said never ever travel with this bus...
Complaint comments  Read comments Complaint category Public Transportation

Verma Travels — bus driver is very unprofessional

 Aarti Sirsat Kulkarni on Aug 13, 2019
The bus driver of the bus no up 75 at 2005 is very unprofessional. My pick up was from hotel jass near radisson. I was waiting there since 10:15 and the pick up was at 11:00 i got a message from travels that the bus was delayed. I was still waiting for the bus and have called on the number [protected] for atleast 15 times and have tried various numbers for verma travels but nobody picked up the call and the bus even din't stop and just left without caring about the passenger and that too i am a lady and my leg is injured. Then when i got the bus after all the tragedy then the driver spoke to me in...
Complaint comments  Read comments Complaint category Other

Verma Travels — no window in lower seat

 rachanasaha on Aug 1, 2019
I had book ticket in verma travel from mumbai to bhopal on 30 july 2019 via redbus... The bus has no windows and it was packed with wood.. And this was not mentioned before.. This is clearly a fraud done by bus service and redbus.. Redbus mentions every feature and amenities before booking tickets but fails to mention this important feature that bus has no window in lower seats... It felt like coffin throughout the journey... U people should see how claustrophobia feels like... Also i had my kid along with me suffered a lot because of you people... It is better to book tickets from ticket counter...
Complaint comments  Read comments [2]Complaint category Travel Agents

Verma Travels — violation behaviour in bus

 Pratham Saini on Jun 28, 2019
Hey.., i'm traveling in verma travels from bhopal to guna (6:00 pm to 11:00 pm)
. There are 4-5 people's sitting ahead of me, they are continuously drinking alcohol and abusing in the bus, i think which is not acceptable from any traveling agency. Apart from this they are giving threat to driver.

I totally never expected this type of behaviour from such a good travelling agency. I would like you to take some serious steps against this.....
Complaint comments  Read comments Complaint category Law & Civil Rights

Verma Travels — about smoking

 sour1111 on Jun 27, 2019
Is smoking allow in the bus or this rule is for passengers only?? One of the conductor in the bus no. Up 75 m 5992 was smoking. Is it ok or not. I was not in the bus, i saw him smoking from from outside the bus and i filled complaint. According to my knowledge it is not allowed in any public transport. There is cctv cameras in the bus. Kindly see to it and make a proper feedback to me and also take proper action....
Complaint comments  Read comments Complaint category Public Transportation

Verma Travels — bus seat map is different from app booking and passenger doing debat

 jaissamit07 on Jun 15, 2019
I am traveling from indore to bhopal by 5:00 pm bus,
In this bus seat numbers are different from there app booking map,
Bus staff also don't have any chart,
Now somebody sitting from Dewas and told to stand,
I show him seat map and request to sit there seat but he is doing debate,
I also called customer care but he is talking casually,
Thi kind of bus service I can't tolerate,
If I have booked my particular seat so then they have to provide me.
Please do something as correct....
Complaint comments  Read comments Complaint category Travel & Vacations

Verma Travels — pathetic bus condition

 Divya1791 on Jun 10, 2019
I am traveling from Bhopal to Pune today, departure time 15:45 from ISBT Bhopal. The AC is not working and we are unable to breathe properly here, also the light is not working. Being asked to the driver he said there are no vacate seats so you have to adjust on that seat only.

This is extremely suffocated and noone is helping us. Why have I paid 2000 rupees for AC bus where the AC is only not available.

The staff is not at all helpful. I need the amount to be refunded which is paid for this ticket.

The quality of service which Verma travels used to provide...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Verma Travels — seated allotted but was made to adjust with other people

 Alvin Wallace on May 10, 2019
Hi,

I am travelling with verma travel from indore to betul and I had paid for the seat they allotted the seat on the counter, but when I reached the bus and board it they asked to adjust with the other passengers as they said that the bus which was scheduled is in bhopal, so till bhopal you have to bear it, it was also not clean and was stinking horrible, the person on the counter took the money from indore to betul, stating it is your seat no one will be able to utilize it. And when asked the conductor, he says in a rude way talk to the person who took the money from you at the...
Complaint comments  Read comments Complaint category Other

Verma Travels — delay in bus arrival on 26 apr '19

 Deep2705 on May 2, 2019
Boarded a bus frm ahmd to bpl at 9:30 pm on 26 apr "19. Bus arrival time at bpl was 8:00 however it had reached at 10:50 am next. I was having my. Forex ppr at 10 am. Bcoz of dis delay i was not able to give the ppr.. Its a big mental harrasment caused by u..ac was working.. Mosquitoes were der.. Bedsheets were clean.
Horrible experience will raise issue to the consumer forum for the delay n mental harrasment caused by the verma travel ppls..
I want my complete refund of the bus amount as well as my exam fees amount by tomorrow...
Complaint comments  Read comments [2]Complaint category Other

Verma Travels — delay in bus timings on date 26-04-2019 9:30 pm bus

 Deep2705 on Apr 28, 2019
Boarded a bus frm ahmd to bpl at 9:30 pm on 26 apr "19. Bus arrival time at bpl was 8:00 however it had reached at 10:50 am next. I was having my. Forex ppr at 10 am. Bcoz of dis delay i was not able to give the ppr.. Its a big mental harrasment caused by u..ac was working.. Mosquitoes were der.. Bedsheets were clean.
Horrible experience will raise issue to the consumer forum for the delay n mental harrasment caused by the verma travel ppls......
Complaint comments  Read comments [2]Complaint category Other

Verma Travels — complaint regarding poor delivery of my scooty through your parcel service

 SimmIsh Hura on Apr 27, 2019
Respected sir,

I thought verma bus provides excellent services to anything whether it is passanger, luggage, parcel or anything.

But i am very much disappointed by your service.
I had to sent my scooty from bhopal to seoni and i preferred "verma bus" over others. So yesterday night i send my scooty through your bus and i was charged rs 1500 to send it and additional rs 550 at your seoni depot as labour charge.

In spite of charging a sum of rs 2050, your so called services failed to drop my scooty in proper condition.
I paid this sum so...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Verma Travels — bus driver misbehaving

 [email protected] on Apr 16, 2019
I am travelling from mumbai to bhopal and bus driver and other staff was shouting and misbehaving with me while i am in bus bcoz they picked up me from borivali national park instead of santa cruz. I also paid him unwanted 200 rs. Kindly call me urgently for more details. Bus staff keep threatening in bus that he will file a fake fir against me. He stopped at wrong place and police charged him with 200 rs than he asked me to pay that 200 rs without a reason. It was quite surprised for me....
Complaint comments  Read comments Complaint category Travel Agents

Verma Travels — cancellation of bus

 moon vaishnav on Mar 14, 2019
I have booked online ticket for varma travels bus jour journey from Bhopal to ujjain on 14/03/19 bus time is 18:30. I reached the pickup time and now I have been told by Varma agency the bus is cancelled. They just mean to earn money thats all. No reason passanger reached and the bus is cancelled. I thought why book such a ceap travels...pls mind before book for varma travels....
Complaint comments  Read comments [1]Complaint category Public Transportation

Verma Travels — responsibility of driver and conductor

 Raj2929 on Jan 18, 2019
My self rajesh bishnoi and i was travelling from bhopal to ahmedabad in verma travels..
Pnr number is 2137650.
Bus stopped for 10 min so that everyone can go to washroom.
Bus left me at hotel only while i was in washroom without even a honking single time or calling or even checking inside if everyone has come or not.
I called them and driver said "me gaadi chala raha hu aap kisi or piche bus me aa jao"
He didn't even stop.....
Complaint comments  Read comments Complaint category Travel Agents

Verma Travels — about luggage

 arunjadhav28 on Jan 1, 2019
I traveled with verma multi axle. I took 25 kg luggage and 1 travel bag with around 3 kg weight.
According to verma website, terms, and condition, the passenger can carry 20 kg baggage and luggage with each passenger.

But conductor has taken 300 rs. Charge from me with forcefully without any receipt. I also talked in pune office but they told me,. "itna to wo lenge".

He talked with me very rudely. He told me, if you do more with this issue then we will take more payment from you. So decide you. It's totally blackmail.

Because i was traveled with...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Verma Travels — complaining about staff of verma travels

 Nehajoshibundiwale on Dec 29, 2018
I was travelling from bhopal to pune with my mother on 26th dec and bus got stop for 5 mins on wagholi parking for break. Same time i got down with my mother to take milk for my child and my purse having gold items got lost from bus. I am sure this is done by bus driver and conductor only. They are thieves. Don't use verma bus service at all. This is my lifes worst experience. This bus service is not at all safe. They are chor. Not secured for any one. Please dont make mistakes which i have done. They have stolen all the gold item. I m feeling very sad why i boarded in verma bus.
Below is...
Complaint comments  Read comments Complaint category Jewelry & Watches

Verma Travels — complain about uncomfortability & there was no facilities provided

 Priti Kuduple on Nov 13, 2018
Here i am filing a complain that. Yesterday i was travel from nagpur to indore by verma travel by paying the huge amount of travel charges, & even they dont have any facilities provided to customers. They take some passenger from pandurna nd other locations nd taken 1000/- extra charges from them nd they just requesting other passengers to sit them on our booked sit... Such discusting thing has been done by staff. I will just suggest to others that dont prefer verma travels anyhow.. I have very bad experience which i am sharing... Instade of that prefer other facilities or any other travels.
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Verma Travels — ticket price of 3675 rs from pune to bhopal

 Kunal Jangalwa on Nov 4, 2018
I have paid a sum of 3675 rs to travel on a semi-sleeper bus from
Pune to bhopal. The bus was in a very poor condition and apart from that the driver stopped the bus everywhere he felt like. He reached indore at 11 am while he left pune at 8 pm. His time to reach bhopal was 11 am and the bus reached at 2 pm. This is a clear cut case of loot by these bus services during peak season....
Complaint comments  Read comments Complaint category Public Transportation

Verma Travels — driver was ruthless and not at all caring for passengers

 Mufaddal Dahodwala on Sep 22, 2018
On bus from indore to mumbai on 21st september, it left late from indore and driver did not knew most of the routes and in fact passengers inlucding my momdad helped him and reached mumbai at 12pm instead of scheduled 6 am in morning of 22nd september
what is the use pf paying so much money and such service.
reqquest you to refund the amount or else i will take the case to higher authorities and not allow verma travels to work
Booking ConfirmedPNR: TS[protected]YLNU/1820939/BPLMUM1630

thanks...
Complaint comments  Read comments Complaint category Travel Agents

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