Vfs Global — vfs austria visa - no email, sms for amendment from embassy

Address:	Mezzanine Level Shivaji Stadium Metro Station, Baba Kharak Singh Rd, Connaught Place, New Delhi, Delhi 110001, 110001
Website:	www.vfs-austria.co.in

Dear VFS

I am Dr Shakuntla Kumar who applied for Austria Visa to travel to vienna on 22 june 2019.
I had opted for premium lounge services, email & SMS etc and paid for that.
I submitted a joint application with my son.

reference number

DEAU/060619/0036/01
DEAU/060619/0036/02

I even called the vfs global call center on 18 june and they did not inform me of the amendment.

I was waiting till 19 june for my visa when i called.
for status and i was told that an amendment had come on 13 june 2019 and emailed to me.They then dictated an email id

which was wrong and never entered in my application."I HAVE A RECORDING OF THE PHONE CALL".my correct email id is [protected]@gmail.com entered in the application (no editing was done)

I never received an sms also for same.I asked the austria representatives ms.pooja and ms.neha and mr.bali at baba kharak singh marg center but they had no answer on the same and pushed me to cancel my travel or reschedule it.

The whole thing has jeopardised my trip and I stand to loose over 5.5 lacs rupees worth of tickets, hotels, conference fees and miscellaneous fees for me and my son (Joint application)

vfs global should take complete responsibility of the same as you never informed me about the amendment - which was to submit the travel insurance - which by the way i had submitted along with my application BY ANY MEANS OF COMMUNICATION. (phone call, email, sms)

we will be left with no choice but to take strict legal action against vfs global to take responsibility of my losses unless
you take appropriate action and refund me my losses.

Thanks and regards,
Dr. Shakuntla Kumar
Sr. Consultant & MD
Nulife Hospital and Fortis Hospital
Organising Secretary-FOGSI-BOH National Conference, Delhi
Organising Secretary- International PCOS Conference, Delhi
Chairerson Adolescent Subcommittee AOGD
Vice President DGF-North
Joint Editor Delhi ISAR