[Resolved]  Via.com / Flightraja Travels — Not responding to credit shell related query.

I booked two inidgo flights from via.com
for 28march 2020 and 5 th april 2020.
As lockdown was imposed all the flights were cancelled.
As a consequences, indigo converted the flight fare to credit shell which can be used before 1 year of booked ticket. (match 2021).

I have to go home so I tried booking my flights through indigo using credit shell.
But it shows agent member id (via.com)should be same as previous booking and after sending a mail to indigo they asked to check with the travel agency.
I called the customer care number of via.com but ut is invalid.
I sent many mails but no response to any of them.I tweeted multiple times, even under their post, but no reply.
My 5000 rupees are stuck there.
Lot's of people have same problem with via that they do not respond and refund.
Please help.