[Resolved] Via.com / Flightraja Travels — refund not initiated, customer care does not exist

sanjanah

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I had booked 2 indigo flight tickets from their website on 1st august. Reference nos. Fmnla34v2a2lj and fmnla34v3ieww. Due to personal emergency, i had to cancel both. Both tickets were refundable. Although it has been more than 3 weeks since i have cancelled the tickets, the refund hasn't been initiated by the company, although indigo had processed immediately. The amount has been refunded to via but they are not processing the refund to my account. Pls help me resolve this issue at the earliest.

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Aug 6, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

fmnla34v3ieww---1. 01/08 20:26 - Capture - Amount: 7458 - Transaction id:[protected] Transaction Successful(TRANSACTION SUCCESFULL)
2. 12/11 10:50 - Refund - Amount: 3988 - Transaction id:[protected] Transaction Successful)

FMNLA34V2A2LJ ----Payment Details:
1. 01/08 20:02 - Capture - Amount: 8164 - Transaction id:[protected] Transaction Successful(TRANSACTION SUCCESFULL)
2. 12/11 10:51 - Refund - Amount: 4694 - Transaction id:[protected] Transaction Successful)