[Resolved] Via.com — Non refund of refund amount against cancelled flight Tkt . PNR JI9MUJ | |||||
Sir I booked round trip Indigo Flight Ticket on 24/09/2020 through via.com's website.Detailed appended below: 1)Booking Confirmation No: FMNAF36H85PSZ 2) PNR : JI9MUJ. 3)Outward journey from CCU to BKK by Indigo Flight 6E-93 Date 04/02/2020 & Return journey by Indigo Flight 6E-94 date 09/02/2020. Later on I had modified Journey date through website of airlines. Both the flights have been cancelled due to COVID19 travel restriction and consequently I cancelled the tickets on02/10/2020 from website of Indigo Airlines and opted for refund of tkt value. I have been communicated from Indigo airlines that Rs78885/= will be refunded after deduction of cancellation charges. I Have received from Airlines at my credit Rs 16430/= As stated by Customer Care of said airlines the rest amount i.e. Rs 62455/= will be credited Travel Agent's A/C. They will credit to Customer's A/C within seven days which has not yet been received by me till date. The Rs 62455/=is due from via.com. Requested to please expedite the refund and oblige. Till date no communication is received from Travel Agent's end. I could not reach the Customer care Nos or any Contact No of via.com. I have sent two e mails to "[protected]@via.com" and "[protected]@via.com" on 15/102020 and 21/10/2020 respectively but I have received no response from the via.com Awaiting for positive response. Ajay Kumar Mandal, 28/10/2020 Was this information helpful? | |||||
Aug 12, 2021 Complaint marked as Resolved Via.com / Flightraja Travels customer support has been notified about the posted complaint. Verified Support Mar 23, 2021 Via.com / Flightraja Travels Customer Care's response Dear Guest, Kindly check your email and share the documents requested to assist you better. | |||||
Add a Comment | |||||
64%
Complaints
488
Pending
19
Resolved
305
+91 80 6781 8181
+91 80 4043 3000 [Corp Office]
Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045
Post your Comment