Via.com — have not got refund from via.com because of suspending service by jet airways

Maranda

Address:	Level 4, Block B(Magnolia), Manyata Embassy Business Park, Outer Ring Road, Nagawara, Bangalore - 560045 INDIA, 000
Website:	Via.com

After chasing for months, I still have not received any money from Via.com.
First of all, I didn’t agree to pay Hk$500 for handling charges for Via.com to refund money to my account.
Even though I contacted Jet Airways and surely Jet Airways has return money to Via.com.(please see the attached email communication).
However, they refused to refund money to me, so I have no choice but to agree to pay hk$500.
However, they still haven’t proceeded the refund procedure. Please kindly help me to get the money back because I never cancelled my air tickets, just Jet Airways was failed to deliver the tickets to me. I should get all money back and pay no handling charges(HK$500).

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Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Jun 24, 2019

Updated by Maranda Until now I stil have not got any response from your web-site nor Via.com. Anyone could help and tell me what is going on? Thanks a lot!

Sep 24, 2019

Updated by Maranda Please be advised that I have not got any message from Via.com since Jun 22, 2019. What further procedure Consumer Forum would carry out?