I am writing to raise a formal and serious complaint regarding the conduct of Ms. Nobonita Kundu at Vibes Healthcare, Kankurgachi, Kolkata, concerning the manner in which I was persuaded to purchase treatment packages worth ₹1 lakh+.
I had clearly communicated to Ms. Nobonita Kundu before making the payment that I had previously taken a B-Line reduction service and had not experienced satisfactory results. I specifically asked her whether there had been any change in technology, procedure, or methodology that could realistically make the treatment effective this time. Only after receiving strong assurances from her did I agree to proceed.
During our discussions, I also enquired about tummy reduction. I openly explained my financial limitations and made it clear that I did not have the financial capacity to make such a large payment immediately. Despite this, I was strongly pushed to make the payment immediately, with the explanation that I would otherwise lose the offer. I was not given reasonable time to properly consider such a significant financial decision.
Most importantly, Ms. Nobonita Kundu gave me extremely strong assurances regarding the expected outcome, which played a significant role in my decision to purchase the package.
I have now completed 13 sessions, and I have seen little to no noticeable change in my body.
I understand that individual results can vary and that no treatment can necessarily guarantee a particular outcome. However, my concern is specifically regarding the representations, assurances and sales approach used at the time of purchase, particularly after I had clearly disclosed my previous unsuccessful experience and financial limitations.
This has left me with a serious concern that I have been misled through the sales process, and I consider the experience I have faced to be deeply unfair and fraudulent from a customer's perspective.
I also understand that I have signed an agreement stating that returns/refunds are not possible. I am not writing this complaint simply to demand a refund or to disregard the agreement. My primary concern is the conduct and representations made to me by Ms. Nobonita Kundu before I made the payment.
Therefore, I am formally requesting Vibes Healthcare/Health Vibes management to:
Immediately investigate the conduct and sales practices of Ms. Nobonita Kundu at the Kankurgachi, Kolkata centre.
Review my package details, payment records, treatment records and session history.
Investigate the representations and assurances made to me before I made the payment.
Review whether the sales process followed appropriate ethical and transparent practices.
Take strict and appropriate action against Ms. Nobonita Kundu if the investigation establishes any violation of company policies or improper sales practices.
Provide me with a written response detailing the action taken regarding my complaint.
₹1 lakh+ is not a small amount for me. I am still responsible for paying the EMIs for services that, after 13 sessions, have produced little to no noticeable change for me. I trusted the information and assurances provided by your representative before making this significant financial commitment.
I want to make it absolutely clear that I am not raising this complaint casually. I expect Vibes Healthcare to take responsibility for investigating how this sale was conducted and whether I was given realistic and transparent information before making such a significant payment.
I expect this complaint to be escalated to senior management/grievance authorities and not simply handled as a routine customer-service query.
Please acknowledge receipt of this complaint and provide me with a written response within 3 working days.
If I do not receive a satisfactory response or see appropriate action being taken, I will consider escalating the matter through the appropriate consumer grievance channels and documenting my experience publicly through platforms including LinkedIn and other social-media channels, so that other customers can make informed decisions.
I expect Vibes Healthcare/Health Vibes to take this matter seriously and take strict action where warranted.
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