Vichare Courier — non delivery of documents

Address:

Mumbai City, Maharashtra, 400093

Sir,
This is anjoo awadhesh maurya the consignee of the documents which was send by shantee housing.
It is my painful duty to inform you that your delivery boy is malign your image in the society which was earn by you in last many years.
On 05/10/2017 your delivery person gave me call and ask me to come and collect the documents which was send by shantee housing from his custody on the ground that he is unable to locate my address though he was very close to my address and at that point of time i was told him that as currently i am not in mumbai therefore i coudn't come and collect the same and suggested him to send the said document in my office by giving him an address of my office by sending the same through sms on his mobile bearing no.[protected] at about 3.30. P. M. But instead delivery the same he falsely submitted his report saying that room found closed which is incorrect information again on 06/10/2017 i received a call from mobile bearing no. [protected] at 10.17 a. M. Asking me to come and collect the said documents from his office by fully knowing that i am not in mumbai and the report generated as person shifted to unknown place which not only a misleading act of your staff but an act of malign your image in a society and beaing such a leading courier company this type of answer is not expected from your side. I once again bring into your notice that at no point of time the consignee was shifted to unknown place nor room was closed at any point of time as your delivery person is claiming and they are giving the wrong information to your company which will hamper the image of company in the society. Therefore your goodself is requested to take care of the same that in future this should not be happened and the said document be delivered to the address which was mentioned on the packet or else on my office address which was sms to your person on his above mentioned mobile number as 202, 2nd floor, shirin tower, shradhanand apartment, next to shivsagar hotel, vileparle (East), mumbai - 400057.