[Resolved]  Vijay Sales — AC Installation

Address:	Mumbai City, Maharashtra, 400053
Website:	www.vijaysales.com

The service I received at the Andheri branch of Vijay Sales on 05/05/2017 was horrendous. After giving me misinformation about the product I needed I was informed that delivery and instillation were scheduled for 07/05/2017. Instillation did not happen however, despite me sitting at home the entire day. After waiting all day and calling constantly I found out that the sales assistant had written my number down wrong. This meant that the instillation would be scheduled on another day, a day in which I would be out of town. The instillation happened and upon returning to my apartment I am disgusted by the work that has been done. The instillation is atrocious. The AC is not fitted in the correct place and is not straight. The instillation has meant that the screen on my living room window has been torn. There is no water drainage, the pipe has just been left to leak all over my balcony. The outside vent was fitted incorrectly. Outside pipes have been covered with box board and taped to the window and they have not bothered to put a plug on the cable meaning that the wires are directly fitted into the wall. It's unprofessional, untidy and unsafe.