Vijay Sales — AC installation/ No Resolution for Faulty AC within warranty

Address:	New Delhi, Delhi, 110018
Website:	www.vijaysales.com

I purchased Air-conditioning from Vijay Sales it is a VISE product. Someone came to install the AC after raising a complaint when I found it is taking more time then the promised timing. It was installed, however I was not provided with any paper for installing the AC. Now after 2 months when I find my AC to be faulty contacted Vijay Sales and they took as usual long time to respond. After complaining several times one of the associate contacted and arranged people to get the AC repaired. However the people came confirmed the AC does not have gas, this is the reason it is not working, they told me they will come on Monday, however, no one arrived so, complained again and it again took many days to get a response. Now Vijay Sales are asking for job sheet which I don't have. And they are saying without the job sheet they can't do anything. I will go to consumer court on coming Tuesday 30 August 2016 if it does not resolve.