| Address: | Mumbai City, Maharashtra, 400014 |
I am very disappointed with vijay sales prabhadevi showroom.i had purchased a water purifier from your prabhadevi showroom on 15 Aug2017 since my earlier water purifier which was also bought from same place and stop functioning within one year.The reason given was as i stay on fourth floor water pressure is less and i require a water pump or booster otherwise my water purifier will not work properly.Your representative Ms Sakshi Mr Satish suggested that we should buy aquasure aquagurd as it is the only model with inbuilt water pump so i don't have to buy an extra pump.They also told us that we may get a delayed delivery as this model is in demand. We waited for one week and after several phone calls about the status we received a piece which with outer appearance only anyone can say is a second hand or showroom piece.(No company will pack their factory made piece upside down with crude taping).
I immidiately complain back and Ms Sakshi assured us that wevwill get a replacement next day. Today is 3rd Sep17 and so far i have not received any replacement. Even today i called up 3-4 times and everytime your representative said driver is on the way.I stay merely half an hour away from you prabhadevi showroom.
I hearby now stating that if i will not get the proper replacement or full refund within 24 hours i have no choice but to approach cosumer court with all the facts
Regards
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