Vijay Sales Complaints & Reviews

ELECTROLUX MICROWAVE OVEN EM25EG90SS — POOR QUALITY AND POOR CUSTOMER CARE

I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.

I also had similar experience.I bought a WPL 340 DLX Whirlppol Fridge from the Vijay Sales Galleria, Vashi on the last Akshrara Tritiya day ie 28th April, 2009. The fridge was delieverd on 30th. On ist May, the Company representative visited my house for service/demonstration of the Fridge.He advised us to get the Fridge replaced as its door as well as the gasket are bent. So Fridge door does not close automatically. I contacted the Vijay Sales Manager Mr Milind after lots of queries and rude talk from the sales/service employees. He has agreed to check up the stock position and replace it after two or three days. He advised me not to use the Fridge in the meanwhile.

Customers are advised to take due care before purchasing FMCG items from Vijay sales. Though their prices may be competitive, their sales-service arrangements are poor and the staff are rude and discourtreous.

I am not sure abt the aftersales services yet but the services nevertheless are so pathetic, I am wondering what will happen afterwards. I purchased 1 ton Videocon AC and specifically requested the same to be delivered at my premises after 2 days. The delivery person called me on the designated day and confirmed that the AC would be delivered in about 2 hours. This was 6.30 pm. At 9 pm I called up this person (Ganesh) and he told me that he was in my locality and delivering a Fridge at a place very close and his next destination would be mine. When I again called him at 10 pm, he simply disconnected my call. When I tried again at 10.10 pm, he said that his people could not find my place and they will deliver the goods only the next day. It was really frustrating and disgusting for me as I had taken the pains of takng a half day from office to deliver documents in order to ensure that the AC reaches my place on time. The mechanic was supposed to be there to take measurements and commence work (framing of the window etc) on the next day and all of it was washed down the Mumbai gutter by this sonofa[censored]. I called VSP vashi next day and got a very cold response and I di not know even now as I type the email as to whether I will ever get the goods I purchased.

I completely agree with the above statement.

Do not buy any thing from Vijay Sales corporation, Vashi or any other place.

There service and customer care is pathetic. They are only intrested to sell the product.

Once you make the payment, they will not even look towards you.

vijay sales people are the liers ...who just know how to fool the customers...yesterday I booked

refrigrerator and mixer from vashi...saying clearly that I dont want display peice...but

when I received delievry both the item were display pieces...I was having dinner with my

family so I didnot check properly...In the past I had good experience with Relience digital

and Croma...so thought you will provide me the same but now when I unpacked mixer, one of

the jar has mosquito inside ..and switch was at second state...and with refrigator it wasnt

properly packed...the delivery boys unpacked it outside of the house and took refrigator

inside room but it was a display piece...so their service is just unreliable...
this whole experience wid them was horrible n their people r just unproffesional..
made bigger mistake by taking decision of goin their.. REquest all others not to repeat this mistake.

I totally agree. Never buy any product from vijaysales. They are liers. I had purchased Whirlpool Refrigerator on 3rd Dec. 2009 (From Vijay Sales, Ghatkoper, Mumbai) and there is problem in the door. I had given complain about it 1.5 months back (Complain no. MB [protected]) and service engineer told at that time, the door will be replaced in 3-4 day (Refrigerator is under Warranty period). But still it is not repaired yet. Each time when we call them the answer given is "it will be repaired in 3-4 days". I must have called at least 8-10 times.

My dear, why did you not take the matter to Consumer Court? Un logonki pant nikal jayegi. I took a 32 inch Videocon LCD and it stopped working within 10 days, I screamed blue murder. They replaced the piece. Again within 15 days, same problem. This time I called the Country Head of Videocon Service division and gave him a piece of my mind. Third TV came within 24 hours with a brand new Reebok T shirt.

i fully agree. i have paidmoney for 32 inches LCD and paid hard cash. The TV has not yet been delivered. The call centre is not responding Galleria Mall vijay sales does not take the phone at all. Dont buy anything from Vijay sales.

We Recived 1 ton Ac 1day i Have Complate Ac Cooling Low.. Product faulty.

We Purchase 1 ton Ac Form Vijay Sale Navi mumbai.Ac not Cooling We Registered Complate in Vijay Sale Navi mumbai but We Are Not Getting proper Response from vijay sale.

I Agree...vijay sales should be banned

Hi Man,

I don't find anything wrong with the attitute of the sales man there in vijay Sales.

Although i find ur attitute a little odd..

You said that you are an MBA. I believe that you must be having a good knowlegde of Hindi. If the guy at vijay sales knew Marathi, he must have talked with you in it..But if he does not know Marathi... How is he supposed to talk?

And if you made an issue out of nothing, while knowing hindi, then it is a gross mistake on ur part..

Also as an indian citizen, you must learn Hindi, rather than clinging to ur regional languge and finding faults where actually there is none..

I'm sorry to say that people like you divide our country in the name of region and language. I don't find ur attitute any different than Raj Hitlar Tahkaray who always does the politics of hate..

May God save us from people like you

I totally disagree with this gentleman's view. I feel he is insane. Hindi is not a foreign language. It is the language which has been keeping each and every Indian united. I think nobody should reply to this email. There is nothing much to discuss on this issue.

We are not sitting here to reply to such stupid complaints, we are unncessarily raising the topic for discussion. He says he is a MBA i doubt if he has gone to school. One can see that from the way he expresses his anger.

Insane complaint, I don't think I am doing any good by replying to this complaint or putting my opinion on such stupid complaint.

I would suggest others also not to put any reply. Why waste time

I was thinking to visit Vijay sales to buy some electronic product but now i saw this complaint & decided not to visit, since the sales executive of Vijay sales not speak Marathi

You are baised towards marathi & what you say so called learned in College.. beta Job karna tab ye attitude dekhana.

What is wrong in this complaint? A person staying in Maharashtra does not know Marathi and you are accepting that? Had you been in Tamilnadu or Karnataka or even in Gujarat would you have said the same thing? The natives there ensure that you learn their language. You would not be appointed in the first place if you do not know the local language.
Another thing, before changing some one's name try to even come near to his stature.
If you are from Vijay sales, the biggest mistake from your end is you are fighting with your customer who has a power by virtue of his mouth that would put Vijay sales in bad taste.
May God save Vijay Sales from employees like you

I totally agree with Mr.Sameer.The sales personnel should always be accustomed of the regional languages in field of their operations.


I averse to the fact that instead of getting other person who speaks marathi, that gentleman was giving 'GYAAN' on benefits of national language.lol

First of all there is gross conception that Hindi is a national language and i think this is propoganda made by the corrupt politicians of north india.Neither the Constitution of India nor Indian law specifies a National language. Article 343 of the constitution specifies that the official language of the Union shall be Hindi in Devanagari script.
I am maharashtrian but when I worked in Gujarat I learnt gujarati. I truly respect gujarati language and i feel that u should learn the language of the state where u earn ur livelihood.

Dear Patil, Deshmukh and Garud...I am sure none of you have actually traveled...so that means as per the rule all Indians who work in US must know Spanish and English... English is ok but how about Spanish...its you does you sone or daughter ever staying abroad speak that? or when you are in China do you ever speak Chinese or Mandarin. The issue would have been if you did not understand Hindi and you call yourself educated? ...stop looking for problems in people for the sake of youur convenience rather accept them with more respect for the integrity of the individual who chooses to be an Indian in spite of being in different state and choosing to be in service for the people there. Given the liberty you would want to change the product display menu in a TV or Remote to Marathi, Bengali Gujarati too. Does buying the product from DASS or anyone else give you that (Assuming you are not buying any of the Indian Electronics 100% sure as mot of them are from abroad) ?

Dear George Cornard,

I would like to remind the word "Travelling"...when u are travelling English is considered a mode of communication...

But i[censored] are going to settle there for Job / Business; then u must learn the local language whether it is US or China or Maharashtra.

Travel to South India & Show me the guts to communicate in National Language / Try to make them communicate in Hindi.

hi Mr.Kaushik
I have been in south for quite a long time.So I know their attitude and faced the problems also.
My only question to you is if your neighbor has jumped into the well then you will also jump.If others are doing wrong so you will also do the same.Then whats the difference?
Whoever goes to south complain about their attitude just like you.So you want people who visit to MH also complain about their attitude too.
In India for every 20 km the language changes.So if everybody starts the same then how many languages you have to learn just imagine.I think you have a permanent job in MH so you dont care about others who are natives of MH and work in other states.

I just want to ask all the people in favour of this complaint that hw many languages do you know?Do yu know hw much time it takes to learn a single language and speak without grammatical error.
Languages are our cultural heritage.It takes ages for a language to develop.Dont use it as a weapon to fight.Just be proud that India is the only country where largest no.of languages are spoken.
Just respect every language and become an INDIAN

I agree with the opinion of Mr Sameer. Additional Vijay Sales sale all crappy things. I bought a Nokia handset with extra price of INR 400 with market price. On top of that the sales person sold me a open piece with duplicate data cord. I was not aware of the same thing but when my friend bough same kind of mobile he got original Nokia data cord. n these guys gave me the china one...i'll definatley not going or suggesting to use vijay sales in future.

i think for all this to end ..the places where there are complaints such as Karnataka or Tamil Nadu must be dealt with, i think personally the thought of not using or speaking Hindi as a means to stimulate their personal propaganda is absurd ...and only a force with considerable strength and fearlessness can banish that kind of behavior
if you talk about Maharashtra, mr.sameer is only in the minority of the people who think that Marathi is must or compulsory . ispite of that many (not all) non maharashtrians who have made Maharashtra thier home have learnt marathi from their day to day lives, not as a means to survive but as a means to make lives easier for both parties.
i think what people are really afraid of is loosing their ties and mother tongue, because more and more non maharashtrians settle in maharashtra(mumbai) these day s due to vast job opportunities .
even marathi people use hindi as 1st language when conversing with new people, buying food groceries etc.
hence these "minorities" that i spoke of earlier, think if other states are going to vast lengths to "protect" their heritage and language, why cant we?

Two Days No delevery No phone rece.

They are a pathetic lot. A Samsung A.C. was bought by me on 11/10.09 with a promised delivery on 12/10/09. After numerous calls and false promises of the delivery tempo being just half hour away, I have not received the A.C. TILL DATE.

The idea of buying it for Diwali is neutralized.

Vijay Sales has become too big for its customers. Please also complain to the brand manufacturers so that they know how their distributors/sales agents are destroying their brands!

K.J.Patel

Vijay Sales — symphone cooler

Symphone Cooler D 12 pump not working

HI,

MY NAME IS ARUN HARCHANDANI. I AM RESIDING IN THANE THE REASON TO LAUNCH THE COMPLAINT IS WRONG COMMITMENT FROM THE EMPLOYEE OF VIJAY SALES NR TEEN HATH NAKA THANE WEST.... THERE IS A GIFT (OVEN) WITH 29 INCH TV SETS ONIDA BUT VIJAY SALES IS NOT READY TO GIVE THAT,,, THEY ARE JUST FOOLING AROUND... BESIDE THAT I HAVE REQUESTED THEM TO SEND A REPRESENTATIVE WHO CAN GIVE THE DEMO ALSO BUT THERE IS NO RESPONCE FROM THEM..... ONCE IF THE PRODUCT IS SOLD THEY ARE NOT INTRESTED FOR THAT....

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I want to buy a Nokia Phone and a laptop together. Mobile is Nokia with full amount and laptop with half cash and rest on installment. please do contact me,

i want a laptop on EMI scheme from bhiwandi branch.please inform me.

Daikin ac installation

I purchased a daikin ac and was told installation will be done in 2 days. Now when we called after waiting 2 days. They say it will take another 4 days. This is totally unacceptable.