Vijay Sales — complaint about customer service

Address:

Mumbai City, Maharashtra, 400083

We have purchased a VISE LED UHD VKT43U501 from Vijay Sales Thane Branch V No : 156-SWR08-16SIFPAWUF ; Code :[protected] on 13th August 2016. On 22nd July 2017 a spark occurred at the left corner side of the TV and the sides started deforming and since then the border gets hot whenever TV is switched on . For two days there were line at the bottom of the television and now the display is completely gone. We launched a complain regarding this situation at Vijay Sales Customer Care on 24th July 2017 and we are not getting a satisfied answer and help from them. The mechanic did visit us on 26th July 2017 but he reported a false statement that the LED was PHYSICALLY damaged.
A mail was also sent to costumer care on 3rd August 2017 but they didn't revert back. We also complained regarding the issue at Tip-Top Plaza-Thane West from where the product was purchased and they said they would sent a mechanic soon but; the mechanic hasn't arrived yet. Even today we called the respective branch questioning why the mechanic was not sent and they replied in a rude way that they cannot help us any further and we could do whatever we want to.
We have been purchasing all sort of electronics product from Vijay Sales since 1992 and we never were so disappointed like this time. The services are degrading as the company is expanding.