Vijay Sales — Constant leakage in the vice brand air conditioner

Address:

Mumbai City, Maharashtra, 400005

I had gone to vijay sales to purchase a split ac on 25/may/2016 and i was somehow convinced by the vijay sales person that their inhouse brand VISE inverter ac was a very good model. even though i was skeptical on it, i said i'd take a chance, little did i know i would be facing an issue to have them fix my problem, on the day it was fitted it took them over 3 hours to install it, after installing it there was a leakage from below the ac, then i dont know what they did, maybe some duct tape to cover the joint im not sure. it stopped. next day again in the morning there were a few drops, i thought i would check another night before making a complaint. the day after this continued then i finally decided to call and complaint on it.. i told them that since me and my wife are both working they would have to send someone on saturday or sunday. the following sunday the person suddenly calls saying hes in the area and wants to come and fix the problem, luckily we were home so he came and tried to play around the drains, without opening up the entire plastic body of the air conditioner, i fired him and told him not to be lazy and to open up so he can do the job right, after couple hours when he was done, there was some leakage, then again he tried to play around with something and finally there was no leakage. the same night when i put on the ac before sleeping, there was like a small tap that i had opened up, i had to keep a bucket below to collect the water all night.
on 8th june i called vijay sales to complain that i want my money back and my furniture and POP on the wall is getting damaged, the lady said someone from vijay sales will call and resolve the issue, today (10th) i get a call from them asking that if i am satisfied, i told them i called day before how come u dont know i have a problem ? then i spoke to the floor manager, he said he'll call me back. i have to pay vijay sales rs.3500 for my old ac which i am holding on to and not paying them since they taking me for a ride.