Vijay Sales — Delivery and and worst customer service

Hi, I have ordered iphone 13 on 27th of December 2021 and the promised delivery window was 2 to 4 days. But I haven't recived any shipment tracking number so far and there is no status update on the order as well. And I tired to contact customer care since 28th as I had no updates, everytime I call them they just have this answer for me - Sorry for the inconvenience we too have no update on your shipment but for sure you will get it soon.. and im done listening to this one liner everytime I call them. Where is my iphone 13 Vijay sales?