| Address: | Pune, Maharashtra |
I had purchased LG washing machine from Vijay sales Pimpri godown,
Following are the details
V:No 222-PBG11-14SI26
Order No: 195-PCH11-14SOT17
Item Name: LG WM T7222PFFC
DATE 02.11.2014
I got the delivery on very next day and the LG service engineer was also came on the 04.11.2014. When box was opened then it was observed that, machine was badly damaged from backside (photo attached) . I called Vijay Service Pimpri office for the replacement.I was very happy to here that machine will get replaced on the same day.
sequence of event for the disappointment from Vijay Sales and their staff
02.11.2014 machine purchased
03.11.2014 machine delivered on my address
04.11.2014 Service engineer came for Demo and observed damaged piece
On same day I called Vijay Sales for replacement, their commitment " machine will get replaced on the same day i.e 04.11.2014"
No delivery of machine on 4 th
05.11.2014 I called again, they said they will call back
I called again after three hrs, machine will get delivered till evening reply from Vijay sales
No delivery on 05.11.2014
I called again on 06.11.2014, same reply machine will get delivered in evening
I called again 1900 hrs on 06.11.2014 for reminder "machine is on the way and will reach by 2100 hrs."
Till the time machine is not yet delivered
This is my first experience with Vijay sales.Totally disappointment, no staff is having the status, always they are giving wrong commitment.Even LG as a good brand also giving defective damaged machines to their customer.
Pl let me know what to do for the replacement.
Was this information helpful? | 
Post your Comment