Vijay Sales — electrolux split ac 1.5 ton as the ac compressor not working properly from the very next day of installation

UdayGhia

Address:

Vijay Sales - Sigma Arcade, Near ONGC Complex, Mahesana Road, near Visat Petrol Pump, Ahmedabad, Gujarat 382424

Product details: electrolux split air conditioner
Model no: a/c es18f3c-cmsmw - id

Attached documents: product (Indoor/outdoor) photo copies
Purchase bill from vijay sales

I had purchased electrolux split ac 1.5 ton on 21st april., 2017 from vijay sales, ahmedabad and the installation was completed on 23rd april, 2017. The technicians completed the installation but were unable to start/demo the ac as the ac compressor stopped working frequently and after their efforts of 2 to 3 hours they ended up saying that you don't have enough power supply/voltage at your residence/home that is required to start the compressor.

Since all this time we had several complaints (About 9 to 10 complaints) at the electrolux consumer care for the compressor not working. Several technicians from electrolux visited and checked the issue but haven't able to find any solution to fix this issue.. Few of them suggested to purchase a voltage stabilizer to boost the voltage which i had purchased for rs. 2600 but even after installing this voltage stabilizer the ac compressor was not working, so all in vain.

50% of our society flats owns ac and its working very fine to them and no one is having such insufficient voltage/power problem at their home as mentioned by electrolux technicians who are just giving false excuses to avoid repair in the defective ac compressor.

So, all these really shows that all those electrolux technicians who visited are lying as the main problem is just with the ac compressor.

I'm again planning to launch a complaint at national consumer forum as i had already launched a complaint at national consumer with complaint no. 278567 and now i'm going to the consumer dispute forum for total product replacement or refund and repay for all these troubles and additional expenses we need to face so far.

Yours faithfully,
Uday ghia

+2 photos

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Vijay Sales customer support has been notified about the posted complaint.

May 23, 2020

Updated by UdayGhia Today I personally visited Vijay Sales - Chandkheda, Ahmedabad branch from where I purchased the Electrolux Split AC 1.5 Ton and I was stuck to hear their reply that the Electrlux/Videocon brand have been closed and they are unable to provide any repair/service while the product is still in Warrant.

I have re-opened my compliant at National Consumer Online Complaint with docket number - 278567 and they have suggested me to file a physical complaint at the Consumer Disputes Redressal Forum (Grahak Bhawan) - Gota, Ahmedabad, Gujaratand within few days I'm going to approach this Consumer Court to file a Strict Complaint against Vijay Sales for my financial and mental harassment by providing a defective Electrolux Split AC and without providing any Repair/Service while the product is still in Warranty with an excuse that the brand Electrolux is closed/shut down.

I have re-attached here all the documents where I was able to make people aware that how Vijay Sales is selling Un-branded products which even after covering and still in Warranty are not providing any Repair/Service. TOTALLY DISSATISFIED WITH VIJAY SALES.