Vijay Sales — Exchange of product

I would like to inform your kindself that a Refrigerator is been gifted to my parents. They were not aware of the fact that it's a Freezer half side, which is ultimately of no use to them.
At the time of demo they got to know this feature and since then highly dissatisfied that such a huge fridge and hal[censored]seless cannot meet their purpose.
It is a heartiest request that please look for exchange and being senior citizens (above 70) wish to choose themselves from your store itself.
However, they are prepared if any charges would be deducted or charged from them but they should feel satisfied and proud of their right decision whenever they will look upto the product.
I m hoping that you will definitely consider my request and help us. (Bill attached as photo)