| Address: | VIJAY SALES, CTS No. 220/ 16 - 17, Patel Estate Road, Near Telephone Exchange & 24 Karat, Opposite Patel Industry, Jogeshwari - (West), Mumbai - 40010 |
On December 26th, 2021, I purchased an Apple Watch Series 7 GPS 45mm MKN63HN/A sport band Smart Watch (Starlight) from the Vijay Sales website. The reason for the purchase was that there was an offer called "Apple Days" running during the winter holidays until December 31st, in which many Apple products were available at discounted rates. The current Apple price for the same watch is 44, 900/-, whereas Vijay Sales was offering 41, 900/-. It's been 10 days and my order is still showing as processing, despite the fact that I paid the full amount and they haven't even invoiced it yet. When I contacted them, they told me that the product was unavailable and that if I could take the midnight colour instead. When I made the online purchase, the product was not out of stock, and if it had been, I would not have been able to make the payment. Their customer service is terrible, and they've been stalling my case. When I request a refund, they tell me that I will receive a call from their company, which never happens. No company would accept the payment of an out-of-stock product. I would not have purchased the product if they had stated clearly that it was out of stock. Their company is only interested in money to display sales and purchases. They took my money and have remained silent since. I asked several times to either provide me the product or refund my money. There has still been no action from their side.
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