Vijay Sales — Faulty led sony smart led kdl 40w700c

Address:

Thane, Maharashtra, 401101

i have purchased one SONY SMART LED KDL 40W 700C on 04/11/15 against
Delivery Note 164-MR11-155DN 131 DATED 04/11/15 got a delivery on evening your delivery boy was came and install the tv and take a signature from my wife, after half and hour i reach the home and on the TV i was shock there is crack inside the tv
i had immediately try to contact vijay sales on phone but it was continuously engage
next day i visited vijay sale i spoken to Mr. Anoop singh he says that person from sony will come and check the person visited our home and says who had open the tv, no one has right to open the tv the panel was damage we cant do anything i approach once against vijay sales and explain all the things he is saying will send our person & these & that, yet nothing action to be taken even i have mail also not getting any reply from your end, These is diwali time u can understand the festival
my daughter have holiday from school and thay want to watch the tv, there was so many crashes between my family due to faulty tv, kindly request you to replace the same one or cancel the deal I CAN NOT JUDGE FROM WHERE I PURCHASE A TV FROM ROAD OR CHOR BAZAR OR GREY MARKET KINDLY HELP ME TO SOLVE THE ISSUE
thanking you yours faithfully HITESH PATEL [protected]