Vijay Sales — Gionee P5L

Address:

New Delhi, Delhi, 110009

On 08/05/2017, we Purchased Gionee P5 from Vijay Sales Model Town Branch. We asked for a mobile phone with specific feature of OTG support and we were assured by the executive that the mobile is equipped with the feature. As a loyal customer i trusted the words of the executive & buy the phone at Rs. 9199. When we put the phone into use as per our OTG requirement the phone did not have that feature installed. Same day after realising deficiency we asked the store executive to exchange it with the equipped phone. In reply to that the executive denied to exchange the phone and replied in sarcastic manner.
We trusted the words of your executive and purchased the phone we didnot have even use the phone for a day, nor we have damaged it. Rather it is a clear case of breach of trust from your executive.
We want to exchange our product with the equipped one and an action against the executive who misbehaved with us.
We have attached the photo of products, copy of bill along with it.
Kindly take strict action against the executive and the branch manager.