Vijay Sales — Incomplete information and unprofessional behavior of sales staff, zero assistance.

Address:

Thane, Maharashtra, 421301

I mrs. Thomson had been to your kalyan store, to buy washing machine.
Sales guys were really buzy to assist any client completely. After about 30mins a sales person attended us. We left the store. After a week we again visited the store with our desired choice, the sales person who attended us was mr. Bharat when we asked him to expain the product, he was like the products capacity is 6.5kg and rest details are same as mentioned on the product...!!! We also asked him about the exchange policy. Yes we do it he said. Your sales guys are focused to achieving targets without proper sales and service assistance. And he left the area. We purchased the product. On a said date the product was delivered at our residence. We asked the delivery guys when will the exchange be done. They were like we aren't informed about it. It's not mentioned in your bill, kindly speak to the store. Since two days we are calling the store no proper assistance is given on our query. It's an absolutely bad customer service. For a layman we will not know your store policies unless explained properly. The brand value of the store is deteriorating, because of such mis sellings. Kindly look into this matter as utmost urgent and give us a desired solution.