Vijay Sales — lg refrigerator silver

sgurnaney

Address:

Mumbai INDIA

I had lodged a complaint on 13th june 2020 m2006-ew132201 which was attended after a month. The technician who attended the complaint found the gasket and fan motor defective. I had requested them to come and fit both at the same time since i did not want vendors entering my home.
From that day onwards i have been getting a call everyday to come to fix the fan motor. I have repeatedly informed them that they both need to be fixed at the same day. Bhiwandi was under lockdown hence the gasket was unavailable. I agreed to wait till bhiwandi opened up. I have been getting messages everyday for extension days of the complaint due to non availability of the parts. A few days ago a lady called to say that someone from lg would come to check and attend the complaint. Today i have received a call from lg stating that everything will be chargeable! I have an extended warranty with vijay sales and i am aware that the gasket is chargeable which i am ok to pay for. Why should i pay for the visit and fan motor? Lg informed me about them not being associated with onsite. Thats an issue vijay sales and lg need to sort out. I need my complaint attended which somehow on the onsite has been resolved. I have lodged a fresh complaint today m2008-wb090571. The vijay sales app opens everything related to purchase but when you click on extended warranty it throws an error that your don't have internet connection! Pl resolve my issue asap

Was this information helpful?

No (0)

Yes (0)

Vijay Sales customer support has been notified about the posted complaint.

Sep 14, 2020

Updated by sgurnaney Till date the issue is not resolved . There is a tennis match between Vijay Sales and Onsitego and in the bargain my complaint till date has not been resolved.
Decisions on my Refrigerator have been taken without my knowledge or consent !

13th June till date no resolutions only feedback phone-calls about the service !!!