Vijay Sales — Loot in name of Extended warranty

@VSSupport_ purchased Samsung washing machine on 6/1/2019 with extended warranty of 2 years by paying 1949. In October 2022, my washing machine had some issues and somehow i couldn't connect to vijay sales and called directly to samsung customer care for visit. samsung Engineer visited and charged rs 590, which he said will be refunded from vijay sales as my extended warranty is still going on.. now when i visited vijay sales they declined to refund. One lady there told that if you buy new washing machine i will give extra discount of 590 but if you're not buying then will not refund anything.. please help me get refund..