Vijay Sales — non availability of cancel order option — delivery status says order processing

Address:

Mumbai

In lockdown my cell phone is damaged so i have purchased mobile through vijay sales vide order no. Vs[protected] dated[protected]Full amount paid). Vijay sales was taking order.

Till today i. E. 20-05-20 in tracking option it is showing order processing they are not showing when it will be delivered. If they are not in position to deliveried due to lockdown, they should have not taken order. During this situation i am in financial crises and i want cell phone on urgent basis. Now various other e-commerce platform are offering home delivery of cell phone within 4-5 days.

Even i have tried to contact on phone no. Available but no response nor any reply from e-mail.

Even their is no option for cancellation of order and refund of money.

My money is gone, i dont know when i will get my product nor i can cancel the order and get my money refund.