Vijay Sales — Order not delivered

Address:

Mumbai

Online order not delivered but Vijay sales claims delivered

I ordered 7 mobile phones during 23 and 24 Oct. 6 out of 7 delivered to address but 1 order never delivered.

I tried contacting Vijay Sales support by phone and email but they claim it has been delivered but they are unable to provide proof of delivery (courier company tracking details etc.) I'm following up with them for more than 2 weeks but they are not helping investigate this matter as where is my order misplaced.

I need my ordered delivered or amount refunded to source account.

Kindly help.
Order ID VS0006***23