Vijay Sales — pathetic services by vijay sales. they only look after their profits and do not provide any after sales service

Address:

Thane, Maharashtra

I purchased a Videocon refrigerator just before 6 months of 30000 so it's in warranty now. Just prior to one month, the refrigerator stopped working and on 6 April 2018 I registered a complaint to the Videocon service centre. They sent their engineer thrice at my place to solve the issue but they did not have any knowledge and just went without repairing it. it's been over and above one month that the refrigerator is not working and daily lot of good is getting wasted due to this and that too in summer. I got the news that the Videocon company is about to get shut and so the engineers are not getting their salaries and they have left the job. So I then approached vijay sales vasai branch and spoke to the manager about my problem. He was very rude to me and didn't even bother to help me. I told him if he can send any engineer through their reference on an urgent basis and if not then please provide a replacement asap but he denied and did not help at all. Now whom shall I approach. I purchased it from vijay sales. They got their profit on the sales so they think they are done with their work. Is this a good service provided by them?? They do not believe in providing after sales service. Their service just ends when the customer has made the payment and they get the money. Videocon is almost shut now. No one to repair my refrigerator. What shall I do of this 6 months old refrigerator now.