Vijay Sales — philips led tv

We had purchased philips led tv in january 2016 from vijay sales vasai with a warranty period of 5 years. However, it stopped working suddenly in october 2017 due to panel failure (Within 1 and a half years). Since philips is unable to find a new panel for the same model we have been kept on hold in search of panel for more than 2 weeks without any information or phone call either from philips or from vijay sales... We had to keep following up with them continuously through phone call and branch visits end number of times only to get an answer from them stating 'your request is under process'... Finally we were told that as panel is not available tv set would be replaced for which we are still waiting for, again no follow up call from vijay sales to us. We have been customers of vijay sales for a long time but if this is how vijay sales handles their customers then we will have to think before buying or recommending vijay sales to others. We at least expect vijay sales to call us and inform about the exact date when our request will be resolved instead of telling us every time 'it is under process' or 'we are not getting any information from philips' so that we don't have to keep following up with them or keep visiting their branch office..