Vijay Sales — Post sales services

Address:

Mumbai City, Maharashtra, 400018

I had purchased symphony air cooler from vijay sales Mahim Branch on 14.04.2017
Vide order.no.101-MH04-17SOA 139 dated 14.04.2017.Cooler Model no.diet 35 T.
After receipt of said cooler I observed that cooler is not cooling properly and some problem in pumping system.
I immediately lodged the complain to Mahim branch with a request to resolve the problem immediately.
The work was assigned to Mr.Kishor Mob.no.[protected] he came to my home on 10.05.17 at 8.40 night but I was away from home.I requested him to come 10 am but he did not reached my home and dropped message to call me at 8.50 night.
This is totally irresponsible behavior and attending the customers complaint at night is not correct way.
Please change this mechanic.