Vijay Sales — services

Address:

380015

I had purchased split ac from vijay sales, s. G road, ahmedabad on 21st feb 2017, i was told confidently by your manager that from date of purchase 3 (Three) free services will be provided by the service provider, unfortunately in whole year no one has come to check.
When i called today to vijay sales for checking why no one has come to service ac then the reply was that i should have called for service if there is any problem.
I would like to know that when any new produced is purchased, service is to be provided to protect any damages for future and not when product is damaged and customer has to call in warranty period. I am bit disappointed with the understanding of your staff.
Also he mentioned that now services are not provided its stopped? Is this true?
I need to think twice now to buy any product which is not your product.
Kindly look into and improve customer services and train your staff for softskills, they talk very arrogantly.
Thanks & regards,
Haresh savita