Vijay Sales — Technicians are not able to identify the root cause of the problem

30-May 2023 - No response on mail

Item name: VISE SMART LED VS32HSA4A
Purchase date:[protected]
Purchase from: Dombivali store 421201

Issue: VISE TV restarts.
Last issue raise date: 12th May 2023
Resolution provided by technician: Format the TV
Resolution provided by Head of technician Team (Amit Singh - Dombivali East - 421201): Sir, you have to Format TV whenever you face similar issues.

I have raised 5 similar kinds of issues since I purchased the TV. Every technician comes with the same solution, they just format the TV system. and mark the incident/ticket as resolved. There is no single technician who can convince me why the issue itself is rising in the first place. Technicians are not able to identify the root cause of the problem.

This time I visited the store and escalated the issue, so the technician team mentioned this is related to "disk storage", and whenever you face similar issues, format the TV.
This type of pathetic resolution I am receiving from the Head of technicians; Even I didn't receive the receipt till date which I paid for the technician for the visit.

Since[protected] they have been scheduling calls with seniors (Kiran), But till today I didn't receive a call from the person and every time I have to visit the store and have to follow up.

3-June 2023 - No response on mail

Kiran Elis, has sent a technician who visited and performed system reset again. Still I am not convinced why I would need to perform the reset TV every 8/10 months.

No one is taking guarantee that this will not happen again in future. Looking forward to hear from you.