Vijay Sales — tv not working after 5 days

Address:

Dombivali, Thane, Maharashtra, 421203

Hi team,

Mr eknath ayare have purchased tv on 12/07/2019 and they installed tv after 5 days after continous calling to vijay sales dombivali sales office.
Then guy visited and installed the tv after 5 days tv stops working now again we keep on calling the sales office then they send one engineer who was not familiar with the troubleshooting steps so he called his manager and took the help.

Then he said we need to flash the tv firmware then it will work. So we insisted him for replacement as tv is new and we hardly use the tv how can firmware will be the issue.

So we contacted sales office they gave us some regional officer number mr sharad nikam who was unprofessional and totally not at all sophisticated to listen what we are trying to say.

I ask for the refund or replacement but he denied and said you can do what you willing to do but we cant help in this situation.

How vijay sales deals with there customer was very rude and arrogant.

Please look into issue and replace our tv as soon as possible.

Tv serial no : vs43fsa4al[protected]
Tv model : vise smart led 43 inch

Regards,
Abhishek h sawant.
[protected].