| Address: | Sales office at Opera house, Mumbai. |
Sir,
I had purchased Sony 49" LED tv from VS in March 2018 with 3 yr extended warranty. The TV had problem of multiple(double) image for which I put a complaint on 2nd July 2020. The technician was arranged by ONSITE, who visited and told us that the panel needs to be changed. The TV was picked up on 21st July. I was told telephonically that the spare part is available hence it would be repaired in urgent basis. On 23rd July, I received a call stating that the request has been forwarded for the necessary spare part and that the repair would be done by 30th, but not committed. Today, on 24th July, I received a sms stating that the ONSITE people are working on a diagnosis and will update me.
I mean, are they working retrospective, that spare part is once available, later they request for the spare part, and latest, they work in diagnosis.
Is it happening only because the TV is under warranty? Had it not been under warranty, the technical team would have been after me for the money involved.
How would kids manage without TV during lockdown for a month?
Please look into the matter at the earliest.
Dr Manish Chauhan
Mahalaxmi
Mumbai.
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