[Resolved] Vijay Sales — Vice inverter air conditioner

vishalbhargava73

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400049

Brand new inverter 1.5 ton vice branded air conditioner bought from vijay sales, andheri west in may'16. Machine stopped working 14 days ago (June 30th) and call was placed to vijay sales service helpline shortly thereafter. No action taken for 4-5 days at which point a technician showed up and didn't resolve the problem and told us he will revert. Since then constant calls being placed to vijay sales service centre but no response from them.

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Aug 13, 2017

Complaint marked as Resolved

Vijay Sales customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Vijay Sales Customer Care's response Dear Guest,
Greeting from Vijay Sales.
First and foremost apologies for the inconvenience caused to you.
With the reference to your email we have discussed the issue with our concern service team, Your complaint is pending for part PCB, which has been arranged & will be replaced by tomorrow.
Our reference number- 1707-B042902.
If you need any further information, you can reach us at our Helpline number[protected]/33 between 9am to 9pm or just reply to this email.
Our guest care team would be glad to help you.
Regards,
Vijay sales