Vijay Sales — videocon led

Address:

Mumbai City, Maharashtra, 400063

I bought an led in may 2016 and bought an extended 3 year warranty. There was a recent issue in the led for which i raised a request with the customer care.

However when asked about payment details.. I was told that the details will be provided by the visiting engineer. Agreed.

So my question is - why doesn't the customer care executives know about the charges? Wouldn't these be standard all over.

Other charges are secondary.

Today i got a call from the engineer and was informed visiting charges are 590rs

Honestly, this is like fooling customers. I have never heard 590rs just for a visit?

This is vijay sales, a reputed fraud.

Why aren't we receiving charges and details when we 1st talk about our concerns.

All that i was asked for by the engineer was my purchase details and address. Wouldn't this data be already stored in your database.

I'd really appreciate if someone could look into this and get back to me.