Vijay Sales — Worst after sales service

Address:	110096
Website:	www.vijaysales.com

I had purchased a Washing Machine, Water Purifier & a Window AC from Vijay Sales Outlet at Vikas Marg, New Delhi on 29.03.2017 for an aggregate amount of Rs 71700/- via Order No - 304-DVM03-17SOA 713 & 346 . But, contrary to its reputation in the market and my pre-purchase enthusiasm, I have to state that I feel duped by the representatives as the after sales service by the outlet is totally useless.

I would like to inform that I was told by your sales person that all the items would be delivered immediately after payment and since there was a free offer on AC installation till 31.03.17, I was advised to purchase the items before that time so as to avail the benefit of the offer. Accordingly, I had transferred the funds to Vijay Sales Bank Account on 29.03.17 with a thought that the items would be delivered on the same day and I can have the AC installed before 31st Mar, 17.

But to my surprise, even after following up the sales person/ accounts department and various other employees for the whole day, I was told that the order would be delivered after two days for reasons known best to them. Being a rational consumer, I am not saying that all the representatives treat the customers like this, but its very sad to know that they are least bother about customer’s problem.

However, my problems did not come to an end as the installation of Water purifier is still pending. I had been requesting their sales person for the past one week to arrange for the installation of Water purifier, but the same has still not been arranged and now I am literally fed up with his daily excuses. Such uncaring and unprofessional conduct from a company that vows on delivering exceptional service comes across as totally unacceptable and oxymoron-ish. I request you to please arrange for the same immediately.

Regards,
Bhawna Wadhwa

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