Vip Bags — Worst service

Address:

Mathura, Uttar Pradesh

Dear sir/Madam
I’m a frequent traveler and have been using VIP products for almost 8 years now. I have purchased another vip trolley from Mathura (u.p) around 15 months back. The bag looked very solid and reliable but after one year its wheels broke down. I complaint regarding it to your store they said leave the bag and come after 15 days I was ok with it so I gave the warranty card and bill to them. After 15-20 days when I went to take back the trolley then I came to know that the person who was the manager (with his family) of the store fled from Mathura and the shop was closed I was unable to take my trolley for next 10 days. After that through some local contacts from the owner of the premises I got the possession of the trolley but it was in the same condition i left, no repairs were done. The bag is in the trash bin now. I have lost 4500 (appox.) rupees. The bag lasted 1 year (that is 4 trips) before its wheels broke. It’s been 2 months now! I still haven't got my bag repaired or replaced I have also called the customer care no. But it was not responding. Please pay heed to my problem.
Dev khandelwal
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