Vishal Mega Mart — Amount taken from me twice on the same transaction on June 21, 2021

Address:

BAROLA, SECTOR 49, NEAR SECTOR 78 METRO STATION)

To the Complaint cell head – Vishal mega mart

I had made a purchase of RS 773 from Visha mega mart store (VISHAL MEGA MART – BAROLA, SECTOR 49, NEAR SECTOR 78 METRO STATION)
on June 21, 2021 From counter no - 04

My card was swiped, I had entered my pin and the payment was processed from the card
The purchase was made by HDFC GIFT CARD NO – [protected] at Counter no – 04 at 19.06 pm(Attached is the copy of the payment acknowledgement)

However the staff present at the counter told me it is not reflected as the machine was not functioning properly and to make another payment for the same and sort this out with the ground staff.
To avoid an argument - As there was a huge line behind me - I ended up making the payment twice – once by the card and then the same amount by cash ( payment receipt enclosed)

For the same transaction – I have ended up paying twice
I had immediately informed the ground staff to sort this out. They assured me that it a small issue and will be sorted out.
The next day I met Mr Karunlesh Singh, Asst Manager, Vishal meha Mart and again registered my complaint with me.

It has been 5 days however I have not got my money back. This is not accepted from a brand like Vishal mega mart. Trust of the customers is what a make brand work

I am a long time and regular customer of Vishal Mega Mart and done shopping for considerable amount of money over the years.

Request for my money to be refunded or purchase allowed for that equal value of money

It is my hard earned money. Brand like Vishal Mega mart should stand up to its name and make good the amount taken from me twice on the same transaction
and not break the trust that I hold in Vishal Mega Mart

Thanking You

Mandeepa Joshi
Cell - [protected]