Vishal Mega Mart — Billing Issues and unprofessional behavior of staff

Address:

Saket Nagar, Sulem Sarai, Prayagraj

Today, on 17th January 2021, I Nikhil Srivastav residence of Sulem Sarai, visited Vishal Mega Mart, Civil Lines branch, Prayagraj and made a purchase of approximately 2500/-.
I was at the billing queue for around 10minutes when the personal at the billing counter told us that the counter is not working and asked me to go to the next counter. Reality is that there was only one man at the billing and the other staff was AWOL. Then I shifted to the other counter and after around 40mins when my number came, the counter person told me that the card payment is not acceptable because the machine is not working and asked me to get the cash. I went to the ATM and took out cash and when I returned. After around 10minutes of waiting, he told me that his system is not working. Some maintainance person came and restarted the system, then his ID was not accepting there. The system was alloted to some "Asha" who was nowhere around and the person Ram Kumar was at the counter whose ID was not being accepted by the system. All this chaos took one and a half hour of mine. Then I went down to the customer care (Vishal was the name of the person there. He told me that) and asked them to provide me the paper for written complaint which he denied and called the store manager Virendra Dubey. The store manager came. I asked him for the paper to write the written complaint. Even he didn't give me the paper and asked me to come back at the counter for the billing. Even then, for the next half an hour they couldn't resolve their system issue and I couldn't make the purchase. It took two hours of my time and all was gone in vain. I couldn't make the purchase. And no one was letting me lodge the complain.