Vishal Mega Mart — Complaint against inconvenience faced during marketing at your mart

Address:

Kalyanpur Kanpur UP

Sir
I want to inform you that I visited vishal mega mart kalyanpur kanpur on 11 of March 2021 and I felt great inconvenience,
My son selected a tshirt on an offer of buy one get one free and he picked one tshirt and he asked a worker of your department
that where he can get the other free peice and the same worker guided him to pick the free piece and when we went to the billing counter the worker said the tshirt are of different floors and it is not valid to take them at the particular offer then I asked them who is responsible for such a problem and they said that I should again go to the same floor and pick the tshirt with same offer and spend my time in choosing and then again stand for an hour at the billing counter and when I asked for a complain book they said that they can't do so and when I asked them to make me meet with a senior they took me to the branch manager Rahul Mishra and I asked him to watch the CCTV footage of the particular floor and he said that they are not having CCTV on the floor and he said that they are not responsible for such issues and sometimes human error occurs. So if human error occurs why would I waste my time for a mistake that I haven't done, nothing is more precious than time and due to the workers of your department I faced a lot of inconvenience.
Please look at this matter seriously and if I am satisfied with your action there will be no more further issue but if I do not get a positive response I will be bounded to complain at a superior level. And I would like to mention that the officer also told us to visit a site www.myvishal.com which was only an image with a customer care number and that was also not available at that time and I got an email id on the site on which I have written the mail.
Thanks and regards with hopeful response from your end.
Omkar Mishra