Vishal Mega Mart — complaint against miss behave at your nawanshahr store by manager

Dear sir, This is to be inform you that on 13th April 2015, me and my friends purchase goods from Vishal Mega Mart khata No.-177/219, Garshankar Road, Nawa Shahar (Punjab). Tin: [protected], Ph:[protected]. We also purchased sipper in these goods. In the evening we see the both sippers was leakage badly. On the end of both bills there is mentioned" Return/Exchange from the same store only". So when I again visit to return these goods, The manager of your store shows the terms and condition. In 3rd line there is mention " No cash refund & no exchange on discounted items". I cleared the manager that its not a discounted item, but the manager at the above said store the " it means there is no refund and exchange of goods only". He also said that for more clarification ask from other people because you did not know english. He also says bad words for exchange the goods. I also feel sad regarding this such a bad behave in such places. I also visit regularly at delhi, because I mostly i stay at delhi. For some official work I was there and minded to visit the store. But the manager (Ratan Singh) behave disapoint me. material bill retails also attached for your notice. So its kind request to take necessary action against that person so that in future he learn how to talk with costumes and improve his communication skills. Regards Manoj Kumar Mob: [protected]