Vishal Mega Mart — Harassment for exchange

Address:

GANGA GREENS. 19,G.T. ROAD, BHADRAKALI, HOOGHLY-712232

The product purchased on 5th September at 9 pm is not granted for exchange as 15days over. But yesterday I couldn't come to the Vishal Mega Mall due severe natural calamity in Kolkata and Hooghly. The street was full of water and rains was not stopped. I frequently requested to the staff that on humanity ground considering the yesterday weather exchange my products. I am Bonafide customer.
Lastly the staff is not agree to exchange. So how you can expect me to come again if it is happening