Vishal Mega Mart — Misbehavior of stuff at vishal megamart at anshal plaza, vaishali, ghaziabad

Address:

Ghaziabad, Uttar Pradesh, 201001

Hi

Please consider this email as an escalation against two of your employees/stuff working at vishal megamart store, anshal plaza, vaishali, ghaziabad. i went to your megamart last saturday dated 23rd july’2016 in the evening with my family and kid. while i was doing my billing one of your employee rushed to me and started saying that i have to purchase a toy which i didn’t want to. the employee was started misbehaving with me and with my wife in front of other customers and other stuffs and started forcing me to purchase that toy. the only fault from my end was, that my kid has picked that toy from some places and that was in my trolley/basket. when i denied to purchase that particular toy that employee started shouting at me and asked the guy which was there in billing counter not to do the billing of any other products which i was supposed to purchase. while i asked to call his manager the person called another guy who seems not like a manager but they both claiming that they are the owner of this store and they are the ultimate decision making authority from vishal megamart end. they both misbehaved with my wife and with me, perhaps, they did not allowed us to purchase/bill any other products. we have to leave your store with empty hand whereas there were around rs. 2000 – 2100 product which were there in the bucket and we were supposed to buy those from your store. while i asked their name, they denied to say their name. after asking multiple times they did not disclosed their name, that’s the reason i cannot mention their name in this email but i have their photo with me. i am attaching their photos for your action.

I am not sure whether they are the owner of that store or they are just employees of vishal group like other employees but they don’t know how to behave with customer, nor they know how to behave with ladies. whoever they are but they are representing the big brand called vishal group. it’s a very bitter experience not only for me but also those customers standing in the billing counter and listened the misbehaviour of your stuffs. they did a loss of around rs.2000 – 2100 of vishal group as they did not allow us to purchase any other products. do you really think i’ll ever visit your store after getting this type of misbehaviour? there are lots of stores in vaishali like – big bazar, more and many more i’ll prefer visiting the stores where the stuff know how to behave with a customer.

After having a horrible evening i am writing this email and i want disciplinary action against both the guys. if they are partners of vishal group then its bad fortune to you and if you keep these two guys deployed in your store i. e. vishal mega mart then they are going to ruin goodwill and brand value of vishal. i was a frequent (weekly) customer at your vishal mega mart and i’ll never ever visit your store nor i’ll recommend any other friends or relatives to visit vishal mega mart in case i do not receive/see any positive action against these two stuffs. if you are customer centric and want more and more customer then please consider this complain and take some action against those stuffs.

Regards
Arindam