Vishal Mega Mart — Product exchange same day in approx 3 hours | |||
I visited vishal mega mart mathura uttar pradesh 281001 And i purchased 4 coffee mugs after that i came again after 3-4 hours to exchange my product that i purchased, In exchange i was willing to purchase deodrant and cookies against 3 coffee mugs that i purchased in morning, I requested one if there staff and he politely submitted my 3 coffee mugs and asked me to select the product i want in exchange I selected one deodrant and cookies and came to counter But one of the staff over there whose name was mr. Rajesh over reacted, misbehaved, talked to me in high pitch voice and refused to change it. I requested him to do so but he refused I left all the items over there only I want to know when company is giving in writing on behind of invoice that we can change it in vishal store. I request to vishal store senior complaint department to look into this matter otherwise i will go to consumer court and will log complaint about it legally Was this information helpful? | |||
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+91 11 3001 7604
Plot No 184, Platinum Tower, 5th Floor, Udyog Vihar, Phase I, Gurgaon, Haryana, India - 122016
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Thank you for bringing this into notice.
We are pleased to inform you that we have customer friendly return policy, under which return / exchange within 15 days with original Invoice / Bill, Original Packing and accessories, if any can be made at any store of Vishal Mega Mart across the country on all days during 10 AM to 10PM.
It is advisable to keep the brand tag intact and product unused and non-altered condition as return are not acceptable in these condition.
Please be informed return / exchange will not be allowed on below items.
1. Under garments and personal care products for the reason of health and hygiene.
2. Loose staples & other food otems with the exception of quality issues.
3. Any electrical & electronics and General Merchandise shall not be accepted on the ground of look & feel or usability or once warranty card filled.
In case you misplaced your shopping bill, kindly share registered mobile number with Customer Service Desk executive along with the date of purchase. So, that executive may retrieve your billing details.
Note :- Obtaining billing details with the help of your registered mobile may lead some delay in process. So, please bear with us for the inconvenience and delay.
Where as the matter of misbehave/ unprofessional behavior by our staff is concern, we ensure you that we shall take this up with concern department and get this addressed.